Frequently Asked
Questions

Unfortunately, refund requests submitted after the 72-hour window from the time of payment are not eligible for a refund under any circumstances. This policy is strictly enforced and applies equally to all users and all plan types.

We are unable to make exceptions for:

• Forgetting to cancel before a renewal date
• Not using the platform during the subscription period
• Changing your mind after 72 hours
• Technical issues experienced on third-party devices or networks

Once your refund request is approved and all deductions (usage costs + service charge) have been calculated, the net refund will be returned to your original payment method.

• Credit/Debit Card: 5–10 business days depending on your bank
• PayPal: 3–5 business days
• Cryptocurrency: Refunds for crypto payments are issued in the equivalent USD value at the time of the original transaction, not the current market value
• Other payment methods: Processing time may vary; our team will confirm timelines in your refund confirmation email

You will receive an email confirmation once the refund has been initiated on our end. Please allow additional time for your financial institution to complete the transaction.

Yes. The following are strictly non-refundable under all circumstances:

• Add-on credit top-ups that have been fully or partially consumed
• Custom enterprise plan fees and setup costs
• Promotional or discounted purchases where the terms explicitly stated "no refunds"
• Any plan where a chargeback dispute has been opened with your bank or payment provider
• Accounts found to be in violation of Soperai's Terms of Service

Yes! Soperai offers genuinely free tools with no credit card required. Free-tier users can access a range of AI tools across text generation, image tools, SEO, and more — up to the free usage limits per tool category.

Free limits reset periodically depending on the tool. When you reach a free limit, you'll be invited to upgrade to a premium plan for unlimited or higher-volume access.

No Credit Card Always Free Tier

Soperai offers multiple plan tiers designed for different levels of usage:

• Free Plan — Limited daily/monthly generations across core tools. No payment required.
• Starter Plan — Increased limits, access to more AI models, and priority processing.
• Pro Plan — High-volume limits, access to all 300+ models, advanced tools, and faster generation speeds.
• Enterprise Plan — Custom quotas, dedicated support, API access, team collaboration features, and SLA guarantees.

Visit our Pricing page for the most up-to-date plan details, feature comparisons, and current promotional offers.

Soperai offers both monthly and annual billing options. Annual plans typically offer a significant discount compared to paying month-by-month — often saving you 20–40% depending on the plan.

Your subscription auto-renews at the end of each billing cycle. You can cancel anytime from your account settings to prevent future renewals — cancellation takes effect at the end of your current paid period.

Yes. You can upgrade your plan at any time from your Account Settings. Upgrades take effect immediately and you will be charged a pro-rated amount for the remainder of your current billing cycle.

Downgrading takes effect at the start of your next billing cycle. Your current plan features remain active until your next renewal date. Note that any credits or unused generations from a higher-tier plan do not roll over when downgrading.

All invoices, payment history, and billing receipts are accessible from your Account Settings → Billing section. You can download PDF invoices for any past payment directly from that page.

Invoices are also automatically emailed to your registered email address after every successful payment. If you haven't received an invoice email, please check your spam folder or contact our support team.

Every AI operation on Soperai consumes platform credits or counts against your plan's usage quota. Usage is tracked in real time and tied to your account from the moment a generation is initiated — even if you don't save or download the output.

You can monitor your current usage at any time from your Account Dashboard → Usage panel, which shows a real-time breakdown by tool category and date.

When you reach your plan's usage limit, you have two options:

• Upgrade your plan — Instantly unlock higher limits by moving to a higher tier
• Purchase add-on credits — Buy additional generation credits without changing your base plan

If you are on a plan with overage billing enabled, additional usage beyond your quota will be charged automatically at the per-unit overage rate for your plan tier. Overage charges are added to your next billing cycle invoice.

Unused plan quota does not roll over at the end of each billing cycle. Monthly allowances reset on your renewal date regardless of how much you used during the previous period.

However, purchased add-on credit packs do carry forward and remain valid for 12 months from the date of purchase, unless otherwise stated at the time of purchase.

Plan Quota Expires Add-On Credits Roll Over

Yes. Different AI models consume different amounts of platform credits per generation. More powerful, compute-intensive models (such as frontier models like GPT-5, Claude Opus, or high-resolution image generators) consume more credits per use than lighter models.

Each model's credit cost is displayed clearly in the model selection interface before you generate. You will always know the credit cost before initiating a request.

Yes. Soperai takes data privacy seriously. Your usage data and generated outputs are private to your account and are never shared with third parties for advertising purposes.

Usage data is retained for billing, dispute resolution, and platform improvement purposes in accordance with our Privacy Policy. Enterprise plan users may request enhanced data handling agreements including data deletion schedules.

Encrypted in Transit Private to Your Account

Soperai currently offers 150+ AI-powered apps and tools across 12 categories including text generation, image creation, video production, voice & speech, SEO optimization, social media, e-commerce, AI chatbots, web development, music, gaming, and pet & animal tools.

We continuously add new tools and update existing ones. New tools are announced on our blog and via email newsletter to subscribers.

Soperai supports content generation in 40+ languages, including English, Arabic, Chinese (Simplified & Traditional), French, German, Spanish, Portuguese, Hindi, Japanese, Korean, Italian, Dutch, Russian, Turkish, and many more.

Language availability varies by tool and AI model. Most text-generation tools support the full language list, while some image and voice tools may have more limited language options.

Yes. All content generated on Soperai using your account is yours to use, publish, and monetize. You can download outputs in multiple formats including PDF, DOCX, PNG, MP4, and MP3 depending on the tool.

Please note that while Soperai grants you ownership of the outputs, you remain responsible for ensuring generated content complies with applicable laws, third-party rights, and platform terms where you publish it.

You Own the Output Commercial Use Allowed

Yes. Soperai is a fully responsive web platform that works on smartphones, tablets, laptops, and desktops. No app download is required — simply visit soperai.com in any modern browser.

For the best experience with video generation and high-resolution image tools, we recommend using a desktop or laptop with a stable internet connection.

Soperai maintains a 99.9% uptime SLA for all paid plan users. Our infrastructure is built on enterprise-grade cloud providers with redundant systems, automatic failover, and real-time monitoring.

Planned maintenance windows are announced at least 48 hours in advance via our status page and email. Emergency maintenance may occur with shorter notice in the event of critical security issues.

You can check real-time platform status at any time at our Status Page.

Yes. Soperai provides a developer API that allows you to integrate our AI tools directly into your own applications, workflows, and products. The API supports text generation, image generation, and select other tool categories.

API access is available on Pro and Enterprise plans. Documentation, authentication guides, and code examples are available in our Developer Portal. API usage is tracked and billed in line with your plan's standard usage rates.

Soperai integrates 300+ AI models from over 50 of the world's leading AI companies, including:

• OpenAI — GPT-4o, GPT-5, DALL·E, Whisper, Sora
• Anthropic — Claude Opus, Claude Sonnet, Claude Haiku
• Google — Gemini Ultra, Gemini Pro, Gemini Flash, Imagen
• Meta — LLaMA 3, LLaMA 3.1, LLaMA 3.2
• DeepSeek — DeepSeek-V3, DeepSeek-R1
• xAI — Grok-2, Grok-3
• Mistral AI — Mistral Large, Mixtral, Codestral
• NVIDIA — Multiple NVIDIA NIM inference models
• Black Forest Labs — FLUX.1 image generation models
• And many more from ByteDance, Perplexity, Arcee AI, and others

The full and up-to-date model list is available in our AI Studio.

We aim to integrate newly released major AI models within days of their public availability. Our engineering team closely monitors releases from all major AI providers and prioritizes fast integration.

New model additions are announced on our blog, social media channels, and in the platform's What's New section. Enterprise clients receive advance notice of major model updates that may affect their workflows.

Yes. For most text generation tools, you can select your preferred AI model from the model dropdown before generating. This lets you experiment with different models to find the one that best suits your style, budget, and quality requirements.

Some specialist tools (e.g., specific image generators or voice cloning tools) use fixed models optimised for that particular task and do not offer model switching. This is clearly indicated in the tool interface.

The best model depends on your specific task and requirements:

• Long-form content & essays: Claude Opus, GPT-5, Gemini Ultra
• Fast everyday writing: GPT-4o, Claude Sonnet, Gemini Flash
• Code generation: GPT-4o, DeepSeek-V3, Codestral
• Image generation: DALL·E 3, FLUX.1, Imagen
• Reasoning & analysis: DeepSeek-R1, Claude Opus, GPT-5
• Cost-effective bulk tasks: LLaMA 3, Mistral, Gemini Flash

Our platform labels models with their strengths to help you choose. You can also run A/B comparisons directly within the platform.

Creating a Soperai account is free and takes under a minute. Simply visit soperai.com/register, enter your email address, create a password, and verify your email. You'll have immediate access to all free-tier tools.

You can also sign up using your Google or other social login where available for even faster access.

Free to Register Instant Access

Soperai employs multiple layers of security to protect your account and data:

• HTTPS encryption on all data transmitted to and from the platform
• Hashed passwords — your password is never stored in plain text
• Two-factor authentication (2FA) — available and recommended for all accounts
• Session management — inactive sessions expire automatically
• Regular security audits and vulnerability testing

For any security concerns or to report a vulnerability, contact us at our security contact page.

You can request account deletion at any time by contacting our support team via the Contact Us page. Please note:

• Account deletion is permanent and irreversible
• All your generated content, saved files, and usage history will be deleted
• Active subscriptions must be cancelled before requesting deletion to stop future charges
• Account deletion does not automatically trigger a refund — refund eligibility follows the standard 72-hour policy

Sharing a single account across multiple users violates Soperai's Terms of Service. Each user should have their own individual account.

For teams, Soperai offers Enterprise plans with multi-seat licensing, team workspaces, role-based permissions, shared usage dashboards, and centralised billing — all designed to make team collaboration seamless and compliant.

Contact our Sales team to discuss an Enterprise plan tailored to your team's needs.